How can MNOs automatically predict and prevent churn?

How can MNOs automatically predict and prevent churn?

Moving Beyond NPS

Customer experience automating mobile network churn prediction

Customer Experience Management (CEM) has become a must-have for MNOs and MVNOs, assessing customer satisfaction by calculating the Net Promoter Score (NPS) from customer survey responses. This white paper proposes a new approach, using key quality indicators that characterize the real-life subscriber experience on the network, cross-correlated with NPS, driving automated prediction of churn and promising to convert Detractors into Promoters.